Terms & Conditions

1. Who We Are

KT MART operates retail stores across Melbourne and offers online shopping through KKETTA. Our goal is to provide quality products, fair prices, and reliable service every day of the year.

2. Using Our Website

You may browse, shop, and use this website for personal and lawful purposes only.

We may restrict access where misuse is suspected.

3. Products We Sell

We aim to keep product information, images, and pricing accurate. However, details may change from time to time, including:

• packaging updates
• size or weight differences
• supplier changes
• seasonal availability
• country of origin updates
• temporary shortages

Images are for general reference only and may differ from the latest packaging.

Products sold by weight may vary slightly in final quantity and total price.

4. Stock Availability & Order Acceptance

Many imported and seasonal products may sell out quickly.

Adding items to your cart does not guarantee availability. Orders are not final until reviewed and accepted by us.

5. Pricing Policy

We aim to maintain consistent and competitive pricing across KT MART stores and KKETTA wherever possible.

Promotional pricing applies only during the advertised period and while stocks last.

If a pricing error occurs, we reserve the right to correct it and contact you where necessary.

6. Orders & Payment

Orders are confirmed once payment is successfully processed and accepted.

We will make reasonable efforts to notify you if this occurs.

7. Pickup & Third-Party Delivery

Customers may choose store pickup or arrange delivery through third-party services such as Uber, DoorDash, or other available providers.

Order preparation and packing may generally take up to 40 minutes, however this may vary depending on order volume, store conditions, and product type.

Pickup and third-party delivery times are estimates only and may vary depending on service availability, traffic, weather, and external conditions.

Delivery fees charged by third-party providers may vary depending on postcode, distance, or service area.

We are not responsible for delays, failed deliveries, or additional charges caused by third-party delivery providers or circumstances beyond our reasonable control.

8. Fresh, Chilled & Frozen Products

Many products require prompt refrigeration or freezing after pickup or delivery.

We carefully prepare temperature-sensitive products, however customers should unpack and store these items as soon as possible after receiving them.

If there is a genuine issue with product condition upon arrival, please contact us promptly with relevant details.

9. Returns & Refunds

We aim to provide quality products and a smooth shopping experience. If there is an issue with your order, please contact us as soon as possible.

Where appropriate, we may offer a refund, replacement, store credit, or another suitable resolution depending on the nature of the issue and in accordance with applicable consumer laws.

Further details may be provided in a separate Refund Policy.

10. Membership & Promotions

Membership rewards, points, student benefits, promotions, and special offers may have separate conditions and may be changed, suspended, or withdrawn at any time.

Where specific promotional terms apply, those terms will take priority.

11. Intellectual Property

All logos, branding, text, images, designs, and website content remain the property of KT MART, KKETTA, or relevant rights holders.

They may not be copied, reused, or distributed without written permission.

12. Limitation of Liability

We aim to provide a smooth and reliable service, however we do not guarantee uninterrupted or error-free website access.

To the extent permitted by law, we are not liable for indirect or consequential loss arising from delays, website interruptions, unavailable products, third-party delivery issues, or events beyond our reasonable control.

Nothing in these Terms limits your rights under the Australian Consumer Law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this website.