Delivery & Shipping
Delivery options & coverage
KT MART / KKETTA offers convenient order fulfilment through Local Delivery, Uber Delivery (customer-arranged), Store Pickup, and interstate Parcel Delivery. Service availability varies by product type, destination, and operational conditions.
See the live coverage, postcodes, delivery days, and fees below — kept in sync with our current store availability.
1. Delivery via Uber Couriers (Same-Day Pickup Delivery)
This service lets customers arrange their own Uber Courier collection once their order has been packed and is ready. KKETTA does not operate the delivery — the booking is made by the customer through the Uber app.
As chilled and frozen products may be affected by travel time, we recommend using this service for nearby locations whenever possible. Please refrigerate products immediately upon receipt.
*Soft Launch Notice
Delivery via Uber Couriers is currently operating on limited days as part of our soft launch. Available days are shown at checkout — please check before placing your order.
As the service expands, additional operating days will gradually become available.
▶ How It Works
- Add your desired products to the cart and select Delivery via Uber Couriers during checkout.
- Select the pickup location (544 Elizabeth).
- Complete your order and payment.
- Once your order is ready, you will receive an email containing a link to submit your Uber booking information.
- After booking your Uber, please upload a screenshot of your booking confirmation. If no screenshot is uploaded, the order may be considered incomplete and collection may be restricted.
- When the driver arrives at the store, staff will verify the Uber booking number before releasing the order.
- Once the order leaves the store, delivery progress can be tracked through the Uber app.
▶ Service Areas
Zone 1 NW
North-WestZone 1 SE
South-EastIf your postcode is not listed above, please use Local Delivery or Store Pickup.
▶ Important Information for Uber Courier Users
The information below is a summary provided for customer convenience. For full details, please refer to Uber's official website.
1. Weight, Size & Quantity Limits
- Maximum quantity: 8 bags or boxes.
- Courier (car): maximum combined weight of 20 kg per delivery.
- Courier Bike / Moto: maximum 7 kg / 50 × 45 × 30 cm; must fit in a backpack.
- Maximum vehicle delivery size: ~2 m³ (approximately 175 × 130 × 90 cm).
- XL: available in some areas only, for oversized items.
2. Item Value Limits
- General Courier: total item value ≤ AUD $100.
- Store Pickup: total item value ≤ AUD $500.
3. Address Changes
Pickup and delivery addresses cannot be changed after the delivery request has been submitted.
4. Receiving the Delivery
- For orders under 10 kg, small orders, or locations where parking is difficult, Uber Bike or Motorcycle may be a faster and more economical option.
- For vehicle deliveries, monitor the live delivery progress and be ready to receive the order when the driver arrives.
- Senders and recipients should meet the driver at the door or curbside.
- If Door Drop / Safe Drop is preferred, this must be clearly specified in the app message or delivery instructions.
- Drivers may refuse Safe Drop requests.
5. PIN Verification (available within the Uber app)
- PIN verification is used to confirm successful delivery.
- The recipient must provide the PIN to the driver.
- PIN verification may not be available in all situations.
6. Recipient Unavailable / Return
- If the recipient is unavailable, the driver may contact the sender through the app.
- Return arrangements may be required.
- Return fees may be charged to the sender.
7. Tracking
Real-time delivery tracking is available through the Uber app — visible to both sender and recipient.
8. Insurance
Uber does not provide package insurance, including coverage for loss, theft, or damage.
9. Driver Authority
The driver may refuse or cancel a delivery in cases of: overweight, oversized, cannot be loaded, poor packaging, safety issues, or prohibited items.
10. Prohibited Items
Important for KKETTA shoppers: Uber Courier does not allow raw meat, dairy products, or other easily-perishable food / beverages (and food past its Used By date). If your cart contains these, switch to Local Delivery or Store Pickup.
Other items Uber Courier will not deliver include:
- Medical / Health: pharmaceuticals (Rx and OTC), medical devices, pregnancy tests, masks, RAT tests, vitamins, nutritional / diet supplements, protein powder.
- Alcohol, tobacco, drugs: alcohol ≥ 0.5%, tobacco, e-cigarettes, vaping products, CBD, cannabis-related products, narcotics, illegal drugs and drug paraphernalia.
- Weapons: firearms, ammunition, weapons and weapon parts, knives, box cutters.
- Hazardous goods: explosives, fireworks, ignition devices, flares, hazardous chemicals, toxic or flammable substances, medical waste, biological hazards, blood samples, vehicle / industrial batteries.
- Tools: power tools, large construction tools, generators, motor-powered equipment.
- Financial / valuables: cash, gift cards, lottery tickets, coins, traveller's cheques, securities, gold, silver, jewellery, valuables.
- Living / plants: people, live animals, endangered species, regulated plants, harmful weeds, prohibited seeds.
- Other: fragile items, pornography, illegal / regulated / stolen / counterfeit goods, 18+-restricted items, items you don't have authority to send, irreplaceable sentimental items, items that may violate Community Guidelines or be threatening to the recipient.
11. Reservations
Scheduled / advance booking is not currently available — Uber Courier is an immediate-request service only.
2. Store Pickup (Scheduled Pickup Available)
Enjoy convenient pickup of KT's latest products and online-exclusive items at your preferred time without worrying about stock availability.
*Soft Launch Notice
Store Pickup is currently operating on limited days as part of our soft launch. Available days are shown at checkout — please check before placing your order.
As the service expands, additional operating days will gradually become available.
▶ How It Works
- Select Store Pickup at checkout.
- Choose 544 Elizabeth as your pickup location.
- Complete your order.
- Present your order number when visiting the store to collect your products.
▶ Pickup Schedule
Time windows are shown in Melbourne local time.
▶ Important Notes
- Frozen and chilled items must be collected on the scheduled day — please plan ahead.
- If you cannot make it on your pickup day, contact us in advance so we can hold or reschedule your order.
- Uncollected orders may be cancelled and restocked after a reasonable hold period.
3. Local Delivery (Scheduled Delivery / No Same-Day Delivery)
Deliveries are made according to designated delivery days by area.
Customers within service areas can receive KKETTA products on the scheduled delivery days listed below.
*Soft Launch Notice
Local Delivery is currently operating on limited days as part of our soft launch. Available days are shown at checkout — please check before placing your order.
As the service expands, additional operating days will gradually become available.
▶ How It Works
- Select Local Delivery at checkout.
- Enter your address and the available delivery days and delivery fee for your postcode will be displayed.
▶ Delivery Areas (Please Check Your Postcode)
Zone 2 NW
North-WestZone 2 SE
South-EastZone 3 NW
North-WestZone 3 SE
South-EastAll delivery times are based on Melbourne local time.
▶ Delivery Conditions
- Apartment deliveries are generally unavailable. However, delivery may be possible if hand-to-hand collection can be arranged in advance.
- Houses or units with a safe drop-off location (Safe Drop) are eligible for delivery.
- Heavy items such as rice, bottled water, and beverages are subject to quantity limits. (Maximum 2 bags of 20 kg rice.)
▶ Important Notes
- Same-day delivery is not available and advance ordering is required.
- For apartment deliveries, if no one is available at the scheduled delivery time, the order may be returned and a redelivery fee may apply.
- We are not responsible for loss, theft, or damage after delivery has been completed.
- Delivery times may vary due to traffic and weather conditions.
- Large orders of heavy items may be restricted. Please use the website Q&A board for enquiries.
👉 Enjoy convenient delivery right to your doorstep on your preferred delivery day.
4. Interstate Delivery
Parcel delivery is available to customers in any state outside Victoria and to Victorian customers whose postcode falls outside our Local Delivery zones — so the service covers both audiences, not just interstate addresses.
Enjoy KT MART's popular products and new arrivals wherever you are in Australia.
*Soft Launch Notice
Interstate Delivery is currently operating on limited days as part of our soft launch. Available days are shown at checkout — please check before placing your order.
As the service expands, additional operating days will gradually become available.
▶ How It Works
- Select Interstate Delivery. (Please review the delivery information during checkout.)
- Complete your order.
- Shipping costs will be calculated based on the actual packed weight and volume.
- A payment link for any additional shipping charges will be sent by email.
- Shipment will proceed once shipping payment has been completed.
▶ Important Notes
- Shipping fees are finalised after packing is completed.
- Shipping costs may vary depending on the final packaging.
- Orders will only be dispatched after shipping payment has been completed.
- Fresh products cannot be sent by parcel — this applies to both interstate and Victorian out-of-zone deliveries. Please check the product details page before ordering.
👉 Enjoy KKETTA products conveniently anywhere in Australia.
5. Korea DeliveryComing soon
Direct delivery to addresses in Korea.
We are working on a dedicated shipping option for customers in Korea. Details — including supported regions, shipping fees, and delivery times — will be announced here once finalised.
In the meantime, if you have a specific request, please contact us via the link below.
Policy & Terms
Store Pickup
Place your order online and collect it from your selected store once it is ready.
How It Works
- Select Store Pickup at checkout.
- Choose your preferred store location.
- Complete payment.
- Wait for your pickup ready notification.
- Visit the store and present your order number or name.
Important Notes
- Please wait until you receive confirmation before visiting the store.
- Orders should be collected within the advised pickup period.
- Uncollected orders may be cancelled after a reasonable time.
Customer-Arranged Courier Pickup
Customers may arrange their own delivery service using Uber, DoorDash, taxi courier, or another third-party provider.
Important Notes
- Courier fees are the customer's responsibility.
- Please ensure all booking details are entered correctly.
- Drivers may be asked to confirm the order number or customer name.
- Once handed over, any delivery issues must be resolved with the courier provider directly.
Interstate & Regional Shipping
Selected products may be available for delivery across Australia. Availability depends on destination, product suitability, and courier services.
Shipping Fees
Shipping charges may be automatically calculated based on estimated weight, parcel size, and destination. Final charges may change after packing if the actual parcel size or weight differs.
Additional Charges May Apply If
- Actual packed weight exceeds estimate
- Additional cartons are required
- Bulky items are included
- Remote delivery zones apply
- Courier surcharges are added
- Special packaging is required
Where additional charges apply, dispatch may proceed after payment is confirmed.
Shipping Restrictions
Orders may be adjusted, cancelled, or declined where necessary, including:
- Remote or non-serviceable areas
- Unavailable courier routes
- Restricted chilled or frozen delivery zones
- Fragile or unsuitable products
- Excessive freight costs
- Incorrect address details
- Compliance restrictions
- Out of stock items
Where possible, we will contact you to arrange an alternative, adjustment, or refund.
Delivery Timeframes
Estimated delivery times are provided as a guide only and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, regional conditions, or high order volumes.
Fresh, Chilled & Frozen Goods
Some temperature-sensitive products may not be available for all areas. If delivered, items should be refrigerated or frozen immediately after receiving. We are not responsible for quality issues caused by delivery delays, unattended delivery, or improper storage after handover.
Transfer of Responsibility
Responsibility for the order transfers to the customer once the order has been collected or handed over to the customer's courier or shipping provider.
Accurate Order Information
Please ensure all order details are correct before checkout, including recipient name, phone number, address, postcode, pickup location, and delivery notes. Customers may be responsible for delays, returns, or additional costs caused by incorrect information.
Contact Us
If you have any questions regarding pickup, delivery, or shipping, please reach out through our Contact Us page or visit the FAQ.